Due to hygiene and limited-stock reasons, we do not offer returns or refunds after delivery.
However, replacements are available if:
• You receive a damaged item
• You receive the wrong product
To request a replacement:
• Contact us within 48 hours of delivery
• Share clear unboxing video/photos as proof
Replacement requests without unboxing proof may not be accepted.
Customised products are non-returnable and non-refundable.
Chromora reserves the right to reject fraudulent claims.